Last Updated: 1 August 2026
At Nyxure, we are committed to providing a smooth, reliable, and transparent delivery experience. As a multi-vendor marketplace operated by Radhekishori Ecom Private Limited, products listed on Nyxure are sold and fulfilled by independent sellers.
This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered through our marketplace.
By placing an order on Nyxure, you agree to this Shipping & Delivery Policy.
Order Processing
After your order is successfully placed and payment (where applicable) is confirmed, the seller will begin processing your order.
Orders are processed after successful payment confirmation or confirmation of eligible Cash on Delivery (COD) orders.
Order processing times may vary depending on:
• Product availability
• Seller processing time
• Order verification
• Public holidays
• Unexpected operational circumstances
Customers will receive updates regarding their order status through their Nyxure account, email, SMS, or other available communication channels.
Shipping Coverage
Nyxure currently delivers to eligible serviceable locations across India.
Delivery availability depends on:
• Seller service areas
• Courier partner availability
• Product category
• Local delivery restrictions
Some products may not be deliverable to certain locations.
Estimated Delivery Time
Estimated delivery dates shown on the website are provided for convenience and are approximate.
Actual delivery times may vary depending on:
• Seller location
• Customer delivery address
• Courier partner operations
• Weather conditions
• Public holidays
• Natural disasters
• Government restrictions
• Other unforeseen circumstances
While we strive to deliver orders as quickly as possible, delivery dates are estimates and cannot be guaranteed.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping fees may vary depending on:
• Seller
• Product category
• Delivery location
• Order value
• Promotional offers
• Shipping method selected
Certain products or promotional campaigns may qualify for free shipping.
Multiple Sellers
Since Nyxure is a multi-vendor marketplace, products purchased in a single order from different sellers may:
• Be shipped separately.
• Arrive in multiple packages.
• Have different delivery timelines.
• Be delivered by different courier partners.
Customers may receive separate tracking information for each shipment.
Order Tracking
Once your order has been shipped, tracking information (where available) will be provided through your Nyxure account or via email or SMS.
Tracking updates depend on the courier partner and may take some time to appear after shipment.
Delivery Attempts
Courier partners generally make one or more delivery attempts.
If delivery cannot be completed due to reasons such as:
• Incorrect or incomplete address
• Customer unavailable
• Refusal to accept delivery
• Failure to respond to courier communications
the package may be returned to the seller.
Additional shipping charges may apply for re-shipment where permitted.
Customer Responsibilities
Customers are responsible for providing:
• Accurate delivery address
• Correct contact number
• Complete recipient information
Incorrect or incomplete information may result in delivery delays, failed deliveries, or order cancellation.
Delayed Deliveries
Although Nyxure and our sellers work to deliver orders within the estimated time, delays may occur due to circumstances beyond our reasonable control.
These may include:
• Weather conditions
• Natural disasters
• Transportation disruptions
• Public holidays
• Government regulations
• High order volumes
• Courier delays
• Other unforeseen events
We appreciate your patience and will make reasonable efforts to keep you informed of significant delays.
Delivery Confirmation
An order is considered delivered once it has been successfully handed over to:
• The customer,
• The recipient named in the order, or
• Another person present at the delivery address who accepts the package on behalf of the customer.
Customers are encouraged to inspect the package upon delivery and report any visible damage or missing items as soon as possible.
Damaged Packages
If your package appears damaged during delivery, we recommend that you:
• Take clear photographs of the package before opening it.
• Inspect the contents immediately.
• Contact Nyxure Customer Support as soon as possible if the product is damaged, incorrect, or incomplete.
Supporting photographs may be requested to help investigate the issue.
Cash on Delivery
Cash on Delivery (COD) may be available for selected products and locations.
COD availability depends on:
• Seller preferences
• Product category
• Delivery location
• Order value
• Courier partner availability
Nyxure reserves the right to enable or disable COD for certain orders or locations without prior notice.
Delivery Restrictions
Certain products may have delivery restrictions due to:
• Legal requirements
• Courier limitations
• Product characteristics
• Hazardous materials
• Geographic limitations
Such restrictions will be displayed where applicable.
Shipping Partners
Nyxure works with trusted third-party logistics and courier partners to facilitate deliveries across India.
Delivery services are provided by independent third-party logistics partners and are subject to their operational policies and service availability.
Order Cancellation Due to Delivery Issues
Orders may be cancelled if:
• Delivery cannot be completed after 3 attempts.
• The delivery address is incorrect or inaccessible.
• The customer refuses delivery without a valid reason.
• Delivery becomes impossible due to circumstances beyond reasonable control.
Where applicable, refunds will be processed according to our Return & Refund Policy.
Changes to This Policy
Nyxure may update this Shipping & Delivery Policy from time to time to reflect changes in our services, operational practices, or legal requirements.
The updated version will be published on this page with the revised “Last Updated” date.
Nyxure acts as a technology platform connecting customers with independent sellers. While we work closely with sellers and logistics partners to provide a reliable shopping experience, certain aspects of order fulfillment, shipping, and delivery depend on third-party sellers and courier service providers.
While Nyxure makes every reasonable effort to facilitate timely delivery through our sellers and logistics partners, we shall not be liable for delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather conditions, government actions, transportation disruptions, strikes, public emergencies, or courier service interruptions.
Contact Us
If you have any questions regarding shipping or delivery, please feel free to contact us.
Company
Radhekishori Ecom Private Limited
Operating Marketplace
Nyxure
Address
4/21, Mordecai Lane
Motijheel, Dumdum
Kolkata, West Bengal, India
Phone
+91 7788975977
Email
nyxure2024@gmail.com
Thank You
Thank you for choosing Nyxure.
We are committed to working closely with our sellers and logistics partners to provide a reliable, transparent, and efficient delivery experience for every customer.
Nyxure — Building Trust. Delivering Value. Making Life Beautiful.
