Last Updated: 1 August 2026
At Nyxure, customer satisfaction is important to us. We strive to ensure that every order meets your expectations. If you receive an incorrect, damaged, defective, or eligible returnable product, we are here to help.
As Nyxure is a multi-vendor marketplace, products are sold by independent sellers. Return and refund requests are managed according to this policy and the applicable seller’s return eligibility.
By placing an order on Nyxure, you agree to this Return & Refund Policy.
Return Eligibility
Products may be eligible for return if (Products may be eligible for return if the customer reports the issue and submits a return request within the applicable return window. ) :
• You received the wrong product.
• The product is damaged during delivery.
• The product is defective or not functioning as intended.
• The product delivered is significantly different from its description.
• The seller has marked the product as returnable.
• The return request is submitted within the applicable return window.
Some products may not be eligible for return due to hygiene, safety, legal, or seller-specific reasons.
Non-Returnable Products
Unless required by applicable law, the following products are generally not eligible for return:
• Personal care and hygiene products after opening
• Inner-wear and intimate apparel
• Customized or personalized products
• Gift cards or digital products
• Perishable goods
• Products marked as “Non-Returnable”
• Products damaged due to misuse or improper handling by the customer
Individual product pages may specify additional return restrictions.
Return Window
The applicable return period will be displayed on the product page where available.
Unless otherwise specified, eligible return requests should generally be submitted within 7 days of delivery.
Requests submitted after the applicable return period may not be accepted.
Conditions for Returns
To be eligible for a return, products should:
• Be unused wherever applicable.
• Be returned with original packaging.
• Include all accessories, manuals, labels, warranty cards, and free gifts (if any).
• Be in the same condition as received, except where the product is defective or damaged.
Nyxure or the seller may inspect returned products before approving a refund or replacement.
How to Request a Return
You can request a return by:
• Logging into your Nyxure account.
• Opening My Orders.
• Selecting the relevant order.
• Clicking Return (where available).
• Choosing the reason for your return request.
• Submitting any supporting photographs if requested.
If online return options are unavailable, you may contact our customer support team for assistance.
Return Approval
Each return request is reviewed based on:
• Product condition
• Seller return policy
• Supporting information provided
• Applicable marketplace policies
Nyxure reserves the right to approve or reject return requests that do not satisfy the eligibility requirements.
Refunds
Once the returned product is received and successfully inspected (where applicable), your refund will be processed.
Refunds may be issued to:
• The original payment method
• Your bank account (where applicable)
• Another approved refund method supported by Nyxure
Refund processing times may vary depending on your payment provider or financial institution.
Replacement
Where available, eligible products may be replaced instead of refunded.
Replacement availability depends on:
• Seller inventory
• Product availability
• Nature of the issue reported
If a replacement is unavailable, an eligible refund may be issued instead.
Cancellation Before Shipment
Orders may be cancelled before they are shipped, subject to seller acceptance and order status.
Once an order has been shipped, cancellation may no longer be possible, and the order may instead be eligible for return if it meets the applicable return conditions.
Return Shipping
For eligible returns involving:
• Incorrect products
• Damaged products
• Defective products
• Seller errors
Nyxure or the seller may arrange return pickup or provide return shipping instructions.
For returns due to customer preference (where permitted), return shipping charges may apply depending on the seller’s policy.
Damaged or Incorrect Products
If you receive:
• A damaged product
• A defective product
• An incorrect product
• A product with missing parts
Please report the issue as soon as possible after delivery and provide clear photographs to help us investigate your request.
Failed Delivery
If an order cannot be delivered due to an incorrect shipping address, repeated unsuccessful delivery attempts, refusal to accept delivery, or other customer-related reasons, the order may be cancelled or returned to the seller.
Any applicable refund will be processed according to this policy and the seller’s applicable terms.
Fraud Prevention
Nyxure reserves the right to reject return or refund requests in cases involving:
• Abuse of the return policy
• False claims
• Repeated suspicious return activity
• Products intentionally damaged after delivery
• Violation of marketplace policies
Where appropriate, customer accounts may be reviewed or restricted to protect the integrity of the marketplace.
Seller Responsibility
As products on Nyxure are sold by independent sellers, sellers are responsible for fulfilling orders and complying with Nyxure’s marketplace standards and applicable return obligations.
Nyxure works with sellers to help resolve eligible customer concerns fairly and transparently.
Changes to This Policy
Nyxure may update this Return & Refund Policy from time to time to reflect changes in our services, marketplace practices, or legal requirements.
The updated version will be published on this page with the revised “Last Updated” date.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Company
Radhekishori Ecom Private Limited
Operating Marketplace
Nyxure
Address
4/21, Mordecai Lane
Motijheel, Dumdum
Kolkata, West Bengal, India
Phone
+91 7788975977
Email
nyxure2024@gmail.com
Thank You
Thank you for shopping with Nyxure.
We are committed to providing a fair, transparent, and reliable shopping experience while working closely with our sellers to resolve eligible return and refund requests as efficiently as possible.
Nyxure — Building Trust. Delivering Value. Making Life Beautiful.
